FAQ

Quick answers for creating records, exporting PDFs, and sharing safely.

Why would I create an Owners Catalog entry?

Each entry keeps one item’s details, evidence photos, supporting documents, and notes together in one place. It’s useful for collectors, resale, estate planning, warranties, and keeping your history tidy.

It can also serve as supporting documentation for insurance — proof of what you own and its condition. It is not an appraisal and does not guarantee coverage or value; your insurer determines those.

What’s the difference between Basic, Plus, and Pro?

Every plan generates the same Proof Pack PDF. Plans differ by limits and a few extras:

  • Basic: all detail fields + edit access + the Proof Pack PDF, with smaller record and photo/document limits.
  • Plus: higher record and evidence limits and zoomable images.
  • Pro: highest limits, private share links, and the Proof Pack PDF without the Owners Catalog watermark.

You can compare plans on the pricing page.

How do photos and documents work?

Photos are your evidence set for identity and condition. Documents are your paperwork — receipts, certificates, appraisals, permits, warranties, and service records. Upload what you have; the goal is credibility, not perfection.

What file types are supported?

Photos support standard image formats such as JPG, PNG, and WebP and are limited to 5 MB each. Documents support PDFs and image files up to 10 MB each.

How do PDF exports work?

Your Proof Pack PDF is generated from your saved fields and your evidence photos/documents. Every plan produces the same document; your plan affects limits, sharing, and whether the Owners Catalog watermark is removed (Pro), not the document’s structure. Image documents can appear as previews, but uploaded PDF files are listed by filename and are not rendered as page previews inside the exported PDF.

How does sharing work? Is it public?

Sharing is private by default and opt-in on the Pro plan. A share link is only visible to people who have the exact link.

If you turn sharing off, the link stops working immediately. If you downgrade away from Pro, active share links are disabled automatically and old URLs no longer open the shared page.

Can I change plans later? What happens to existing records?

Yes. Your existing records stay in your library. Plan changes mainly affect what you can add going forward and which export formats you can generate.

How do I contact support?

Email support@ownerscatalog.com for support or account access issues.