FAQ

Quick answers for creating records, exporting PDFs, and sharing safely.

Why would I create an Owners Catalog entry?

Each entry keeps one item’s details, evidence photos, supporting documents, and notes together in one place. It’s useful for collectors, resale, insurance, appraisals, warranties, estate planning, and keeping your history tidy.

What’s the difference between Basic, Plus, and Pro?
  • Basic: essential fields + snapshot export, small photo/document limits.
  • Plus: adds more detail fields + full print-ready PDFs + higher limits.
  • Pro: adds advanced sections + buyer-ready record packs + share links.

You can compare plans on the pricing page.

How do photos and documents work?

Photos are your evidence set for identity and condition. Documents are your paperwork — receipts, certificates, appraisals, permits, warranties, and service records. Upload what you have; the goal is credibility, not perfection.

What file types are supported?

Photos support standard image formats such as JPG, PNG, and WebP and are limited to 5 MB each. Documents support PDFs and image files up to 10 MB each.

How do PDF exports work?

PDFs are generated from your saved fields and your evidence photos/documents. Your plan determines how much structure and depth is included (snapshot vs full vs buyer-ready record pack). Image documents can appear as previews, but uploaded PDF files are listed by filename and are not rendered as page previews inside the exported PDF.

How does sharing work? Is it public?

Sharing is private by default and opt-in on the Pro plan. A share link is only visible to people who have the exact link.

If you turn sharing off, the link stops working immediately. If you downgrade away from Pro, active share links are disabled automatically and old URLs no longer open the shared page.

Can I change plans later? What happens to existing records?

Yes. Your existing records stay in your library. Plan changes mainly affect what you can add going forward and which export formats you can generate.

How do I contact support?

Email support@ownerscatalog.com for support or account access issues.